Solutions
Sync your purpose, culture and experiences.
Insights
Dive deeper into your consumer-employee connections.
Transformation
Create a culture that resonates with everyone who touches your brand.
Engagement
Turn employees and consumers into life-long brand ambassadors.
Experience
Make each moment intentional to build and extend your brand’s legacy.
Flagship Solutions
Insights
We’ve created a premier tool for transforming your culture, assessing the key drivers of your brand and culture. We provide a cohesive, human-focused experience for your customers and employees.
Interpact - Align culture and brand.
- Deeper, more accurate insights that enable the creation of a more aligned employee-consumer experience.
- A clear roadmap for your business planning, guided by your most critical, intersecting drivers for growth.
Interpact M&A - For brand integrations.
- A cultural integration plan, essential for merging distinct corporate cultures and brand.
- Risk assessment & mitigation recommendations, for reducing talent loss and customer attrition during M&A.
- A clear roadmap guided by your growth drivers, which aids in navigating M&A complexities and fosters a unified, resilient culture and brand.
Strategy
Transformation
We’re able to offer a comprehensive approach to reputation management that ensures the culture we build together is inclusive, innovative, and truly reflective of your values and goals.
Brand Transformation - Refresh your brand to stand out in the marketplace.
- Determine your brand aspirations and ensure they align with your customer needs and values
- Build a roadmap that turns your aspirational brand into a reality
- Develop critical communication strategies to keep everyone, from employees to consumers, informed and engaged with your brand changes
- Position your product or service to your audience in a way that outpaces your competition
- Create segmentation that understands and monitors customer interaction with your brand so you can better tailor offerings to their needs
- Implement a marketing strategy with the right mix to deliver measurable results
- Assess your marketing organization to ensure you have the right skills, structure, and processes necessary to support your lines of business efficiently and effectively.
Culture - Evolve your culture to widen your competitive advantage.
- Align on your aspirational culture, including key behaviors, practices, and processes that are critical to your brand’s success
- Build and maintain an organizational culture that strengthens employee trust and engagement, all to deliver better customer experiences
- Foster a culture that’s truly inclusive and delivers on your brand values and purpose
- Develop communication strategies that ensure your internal team is informed, engaged, and eager to live your brand
Strategy
Engagement
Our goal is to help you maintain and grow your relationships before they become at risk. A key part of our strategy is understanding the reasons behind the departure of your employees and consumers, which allows us to create targeted initiatives that drive engagement and cultivate a positive culture that thrives on performance.
Customer Engagement - Build loyalty and connect with people who love your brand.
- Identify risks and strengths in your consumer relationships, including understanding why consumers stay and why they leave
- Build a strategy designed to drive higher engagement with your brand
- Develop a system for measuring consumer engagement initiatives that empowers you to improve before your relationships become at risk
Employee Engagement - Fuel high performance across your organization.
- Understand the key psychological drivers of engagement and your team’s current state of engagement
- Apply the framework of engagement drivers to diagnose root causes of suboptimal levels of engagement within your workplace and work together to design appropriate solutions to increase engagement
- Create a roadmap for employee engagement initiatives, including a system for measuring the success of those initiatives over time
- Identify employee engagement champions and train all leaders on how to drive engagement among their teams
Strategy
Experience
Employees are consumers of the workplace, and customers are consumers of your employee experience. That’s why, with the help of key insights, we design a holistic brand experience that ensures your employees know how to interpret and live your culture, and actively extend their great experiences to your customers.
Consumer Experience - Make those magic moments intentional with every customer.
- Understand the moments that matter most for consumers along their journey, and identify where you can make the most impact
- Identify gaps between the promised experience and their actual experience with your brand
- Personalize the consumer experience based on research that ensures increased satisfaction and loyalty
- Develop a system for measuring the success of consumer experience initiatives, so you can keep optimizing what’s working
Employee Experience - Design every aspect of the moments that matter to your team.
- Understand the moments that matter for employees, and identify gaps between promised versus actual culture experience
- Design a culture of intentional moments, so you know exactly how and when you’re making an impact
- Align employee experience with consumer experience
- Create a roadmap for an inclusive workplace that attracts and retains the right employees for your brand and your consumers
- Develop a system for measuring employee sentiment and the impact employee experience has on your business growth, so you know exactly where to focus your efforts
To us, your brand success is personal.
Create relationships with your team and customers to build better experiences.